28. SIGUCCS 2000:
Richmond,
Virginia,
USA
SIGUCCS 2000,
Building the Future,
Proceedings of the 28th SIGUCCS Conference on User Services,
October 29 - November 1,
2000,
Richmond,
Virginia,
USA. ACM,
2000,
ISBN 1-58113-299-8
Technical Session
- Jayne Ashworth, Jacqueline Craig, Marv Dunn, Cynthia A. Murnan:
From East to West: Abuse In and From the Electronic Community.
1-3
- Jesse Ballard, James Osborn:
Windows 2000 Lab System Upgrade: Good Idea, Bad Idea?
4-7
- David Bodnar, Brad Judy, Alfred Roberts:
Windows 2000 Deployment Overview at the University of Colorado at Boulder.
8-13
- Jan Boucher, Marion Smith:
Web Site Redesign Follies.
14-18
- J. P. Brannan, James Landis:
The Right Tools for the Right Jobs: Developing a Student Management System.
19-21
- Charles Brophy:
Building an Enterprise Web Infrastructure Using Windows 2000.
22-28
- Dianne Brotherson:
There is No Such Thing as Free Support.
29-32
- Lisa Tanger-Brown, Janak Gada:
Designing the "IT Degree" for Student Employees.
33-35
- Jeffrey Cepull:
A Structure for Project Management and Collaboration in a Higher Education IT Organization.
36-39
- Deborah Cherry, Paul Phillabaum, Pomona Valero:
Living on the Bleeding Edge: Creating and Managing Highly Specialized Student Labs.
40-49
- Teresa Chipman, Dustin Long:
"One Stop Shopping" Getting Connected at Texas A&M University.
50-52
- Teresa M. Craighead:
Documentation Aerobics: Toning and Streamlining Your "Body of Documentation".
53-56
- Michael Critchfield, Michael Murray:
Ills Cured with a Dose of Remedy.
57-61
- Guy Davis, John C. Hanes:
The Master Internship Program at Wabash College.
62-64
- Mike Davis, Will O'Donovan, John Fritz, Carlisle Childress:
Linux and Open Source in the Academic Enterprise.
65-69
- Robert Denton, Patrick Jensen:
From VTs to iMacs: Moving Public Computing Access into the 21st Century.
70-73
- Kathy DuBose:
Manage All the Computer Labs on Campus? What Did I Do to Deserve This?
74-78
- Debbie Durant, Jerry Martin, Henry Moeller, Jim Osborn, Virginia Redmond, Court Sansom:
Slowing Down the Revolving Door: Motivating and Retaining Student Employees.
79
- Janak Gada, Jason Wagner:
Changing the Face of Student Employment in IT at the University of Rochester.
80-81
- Jay Graham:
0 - IMAP in 90 Days or How to Migrate 25, 000 Users to IMAP in Three Months.
82-85
- Jay Graham, Jeffrey Cepull:
Early Adopters An Internet 2 Middleware Project.
86-91
- Jay Graham, Brian K. Hart:
Knowledgebase Integration with a 24-hour Help Desk.
92-95
- Susan Hales, Don Rea, Marcella Siegler:
Creating a Technology Desk in an Information Commons.
96-101
- David Hopkins:
Web Documentation Project at the University of Delaware.
102-105
- Linda J. Hutchison, Jay S. Hardcastle, Bonnie S. Whalen:
Getting Students Off on the Right Foot: One Step Toward Building the Future at ISU.
106-114
- Linda J. Hutchison, Dennis J. Engholm:
Strategic Partnerships for Managing Labs.
115-121
- Paul Hyde, John F. Hall:
Different Strokes for Teaching Folks.
122-124
- Linda Iroff, Barbara Sawhill:
Implementing and Supporting a Wireless Classroom.
125-126
- Christopher Jones, Yasemin Tunc, Deborah Cherry:
Approaches to Computer Lab Management: Lockdown vs. Freedom.
127-129
- Christopher Jones:
Opening Computing Labs, Opening Minds.
130-132
- Gina M. Jones, Sonja Kueppers:
Developing Partnerships to Combat the "Digital Divide".
133-135
- Kimberlye P. Joyce, Marvette Johnson, Lucretia McCulley, John Outland, Fran White:
Collaborative Partnerships to Support Faculty Development in the Information Age.
136-140
- Brad Judy, Alfred Roberts, David Bodnar:
Windows 2000 Deployment Technical Challenges at the University of Colorado at Boulder.
141-145
- Gail E. Kaiser:
Building Computer Ethics from the Ground Up.
146-148
- Susan West Klein:
The Distributed Support Program at NC State University: Challenges and Rewards of Successful Partnerships.
149-152
- Patti Landau:
Raising the Bar: A Training Program for Student Workers.
153-157
- John K. Lerchey, Constance J. Paras:
Shaping a New Generation of Users - You Can Show Them the Policies, but You Can't Make Them Think.
158-161
- Barbara Long:
Crisis or Turning Point - Supporting a Multi-Campus Student Information System in Transition.
162-169
- Elizabeth Mackenzie, Kathryn Goldman:
Computer Abuse, Information Technologies and Judicial Affairs.
170-176
- Celisa Mettler Manly:
Kicking It Up a Notch: Adding Zest to Your Student Employee Training.
177-180
- Geoffrey Marsh:
Knowledge Management: A Cookbook for Beginners.
181-185
- Patrick McKoen:
Creating a Help Center from Scratch: A Recipe for Success.
186-189
- John R. Miller, Tom Peterson:
Automating Residence Hall Internet Signups.
190-194
- Glenda E. Moum:
Where the Students Are...Computing Services at the Customer Source.
195-197
- Rob Murawski:
Centralized Directory Services and Accounts Management Project.
198-201
- John N. Murphy, Alan J. Russell, Anthony B. Jones:
Innovative Engineering Learning Center: Design Concepts and Outcomes.
202-207
- Shane O'Donnell:
Network Management: Open Source Solutions to Proprietary Problems.
208-217
- Roman Olynyk:
On the Road to Becoming a Statewide ISP.
218-221
- Diana Orrick, Jeff Bauer, Ernest McDuffie:
Remedial Help Desk 101 at Florida State University.
222-226
- Jim Osborn:
Developing and Implementing a Comprehensive Training and Incentive Program for Student Employees in Information Technology.
227-233
- Eileen Palenchar, Stephanie Birdsall:
Ripped Apart at the Seams: Re-Tailoring the Computer Training Program at Brown University.
234-237
- Anna Maria Perez, Andrea J. Moore:
Training... A Key to Better Help Desk Consultants.
238-240
- Jay Pitocchelli, Bruce Chakrin, Tom Murphy:
How Faculty Use Information Technology At A Small Liberal Arts College: A Case Study.
241-246
- Keiko Pitter, Gil Gonzales, Marian Smith:
New Economy, New Partnership: New DocShare.
247-248
- Frank Poduska:
Three Years in the Solution Center.
249-251
- James Potter:
Show Me The Money, In IT Training!
252-257
- Changtao Qu, Christoph Meinel, Thomas Engel:
Implementation of a WebDAV-based Collaborative Distance Learning Environment.
258-265
- Jeffrey Raymond:
Electronic Kiosk Project: Distributed Access to E-Mail and Web Browsing.
266-269
- Karen Reasoner:
The Modernization of a Call Center.
270-273
- Carol Rhodes, William Goveia, Brian Sierkowski:
Information Provision vs. Direct Services in User Support.
274-277
- Michael L. Ringham:
Managing Student Workers: How to Effectively Schedule and Supervise Student Workers in a Dynamic Environment.
278-284
- Court Sansom:
Helping Students Help: Empowering and Motivating Student Workers.
285-288
- John Saul, Betsy Black, Erik Larsson:
Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology.
289-293
- Cheryl Stahler:
Putting Help Where the User Is - A Desktop Computer Support Strategy.
294-297
- William S. Thieke:
Payroll Made Easy: Developing a Web Based System for Student Employee Payroll.
298-302
- Betty R. Tucker, Louis Barraza:
Computing Support Technicians: Yours, Mine or Ours.
303-305
- Janice K. Tulloss:
Implementing Assistive Technology: Opportunities and Challenges.
306-310
- Patrick Valiquette, Mark Miller, Ed Seeger:
Mobile Computing at Rensselaer Polytechnic Institute.
311-315
- Pamela Vogel, John Spadaro:
Implementing LIES (Location Independent Email Service).
316-319
- Kate Webster, Lalena Parkhurst, Bernice Ginder, Malik K. Rahman:
Recruitment and Retention of IT Staff in Higher Education.
320-321
- Jen Whiting, Gary Eshbaugh:
Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle?
322-325
- J. Michael Yohe, Marlane C. Steinwart:
Faculty Response to Classroom Use of E-Technology.
326-329
Poster Session
- Abbe Altman, Jan Boucher, Marion Smith:
CATS-MERLOT: A Website for Academic Technology Staff.
333
- Cynthia A. Burdick:
Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment.
334-335
- Dustin Long, Teresa Chipman:
New Student Conferences: An Introduction to Computing at Texas A&M University.
336
- Janet de Vry, Julius Bianchi:
Teaching with Technology: Designing, Implementing and Sustaining Faculty Development Programs.
337
- John F. Hall, Paul Hyde, Debbie Jeffers:
Introducing Technology to Educators in a Way that is Compelling - Not Intimidating: Support Issues.
338
- Charlie Hitlin, Catherine Roy, Dean Tallman:
eDesk Online - Internal Development and Deployment of HelpDesk Management Software.
339-340
- Marvette Johnson, Scott Mayer, Karen Pierce:
Building Non-traditional Collaborations Using New Technologies.
341-342
- Gina M. Jones:
Usability Services at the University of Maryland: Who, What, and How.
343-347
- Patti Landau, Stephen McGinnis:
Hitting a Moving Target: The Handout Revision Project.
348-350
- Deborah Mateik:
Self-paced Student Tutorial in the WebCT Environment.
351-352
- Angelo Montovino:
WORKBENCH - The Financial Benefit and Savings to the University.
353
- Karen Shackleford:
Assessing the Benefit of In-House Work Experience for University Students.
354-358
- Fran White, Laura Byrd:
The Award for Excellence in Teaching, Learning and Technology: The Road to Realization.
359-362
- Jen Whiting:
Living in an ACD World.
362-364
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