26. SIGUCCS 1998: Bloomington, Indiana, USA

• Bernard Hecker, John E. Bucher, Timothy J. Foley, David Lewis, John Supra, Carolyn Walters:
  Library/Computing Center Mergers: The Shape of the Future, or an Evil Fad? 3
  
• Michael Quiner, Bruce Arnold, Rich Hinz, Keiko Pitter:
  Going Out on a Limb: New Desk, New Faces, Now What? 5-9
  
• Ann Stunden:
  Building Community in the IT Workplace: Dispelling Myths, Encouraging Openness, and Telling the Truth. 11-12
  
• Lisa Gregory-Mix:
  A Student-run Helpdesk at Cornell University - Does it Work? 15-19
  
• David L. R. Houston:
  The Squeaky Clean Computer Lab: How to Maintain your MACs and PCs as Well as Your Sanity! 21-28
  
• Sheri L. Prupis:
  Introduction to Creating Online Courses. 29-32
  
• Jayne Ashworth:
  Abuse @Virginia.edu: Going Where No One Wanted to Go. 35-40
  
• Leslie Barden:
  Dealing with Difficult Customers - the Most Fun You Can Have at Work. 41-45
  
• Janet Belew, Jeffrey Sponaugle:
  Facilitating Year 2000 Focus Groups. 47-56
  
• Lisa Harcourt Black:
  Computing Survival Skills: First Aid, Not Medical School. 57-64
  
• Jim Bostick, John Fritz, Rick Raughton, Mike Davis:
  Migration to Standards-based Email and Beyond: an update. 65-70
  
• John R. Cordani, Robert J. Tucker:
  Tools for Higher Education Distance Teaching. 71-76
  
• James Cunningham, Bryan Lubbers:
  Out of the Frying Pan and Into the Fire: Creating a Help Desk. 77-85
  
• Joyce E. Davidson:
  When Students Ask, ``What's in it for me?'': Answer, ``a career!''. 87-91
  
• Linda Adams DeBula:
  Using the University Databases in Help Desk Operations. 93-96
  
• Robert E. Diem:
  Using the Technology You Support - Automating the Help Desk. 97-104
  
• Vanessa Taphouse Fuson, James E. Freeman:
  A Return to Training. 105-109
  
• Judy Hart:
  Developing a Competency-based Performance Management System. 111-113
  
• Penny Haselwander:
  IT Training for Students, Who Needs It? 115-118
  
• Kathleen A. Hausmann:
  The ResNet Obstacle Course. 119-121
  
• Dawn E. Hewitt, Jonathan Bolte:
  Knowledge Bases: How to Build a Virtual Helpdesk (and why, and how much). 123-124
  
• Dawn E. Hewitt:
  What's So Great about Indiana University's Knowledge Base? 125-130
  
• Gary Hutchinson, Greg R. Baur, Darleen V. Pigford:
  Implementation of a Dynamic Web Database: Interface Using Cold Fusion. 131-135
  
• Christopher F. Jones:
  Central Computing Organization, Distributed Computing Support. 137-139
  
• Diane Louise Jung:
  Coalescing the Campus Cultures of Two Education Technology Programs. 141-147
  
• Kathy Kirchner, Sana Zeidan, Jerry Jones:
  How We Survived the Tantrums and Stopped the Kicking and Screaming. 149-156
  
• Lida L. Larsen, David J. Henry:
  Nightmare on Webstreet. 157-162
  
• Mike MacKenzie, Dennis McWhirter:
  The Tool Belt: Many Tools, One Interface. 163-172
  
• Jerry Martin:
  Seamless Integration of Client Server Applications - Conclusion or How Many SIGUCCS Papers Can You Get From One Project? 173-175
  
• Deborah Mateik, Lida L. Larsen:
  A Holistic Approach to Web Training. 176-182
  
• Frances C. McDonell:
  UF's Student Computer Requirement - After the First Wave. 183-186
  
• Michael Murray, Michael Quiner, Michael Critchfield:
  Exchange Your Outlook - A University Migration or: ``the outlook's so bright, I gotta wear shades?''. 187-191
  
• Rita Pavolka, Karen Miller:
  Introducing Student Technology at IU (STIU) to Incoming Students. 193-198
  
• Mark R. Ritschard:
  Technology Replacement & Avoiding Obsolescence: is it possible? 199-207
  
• Chip Rondot:
  IT News Providers: Messengers for the Next Millennium? 209-213
  
• Annie Saunders:
  The 1, 2, 3's of Helping Yourself: Search for Answers, Not for Documentation. 215-218
  
• Carol L. Smith, Carl Singer:
  Teaching Teachers to Teach with Technology While Encouraging Students to Look Forward to College: A Case Study of Learner-centered Training. 219-224
  
• Julie Smith, Linda Putman:
  Ball State University Faculty/Staff Minicourse Registration Project. 225-231
  
• Marion Smith:
  CETI: A Public/private Partnership - one year later. 233-240
  
• Kay Sommers, Jane Hesler:
  Shared Responsibility: An Approach to Productive LAN Management. 241-244
  
• Jeffrey Sponaugle:
  A Seven-Step Model for Achieving Year 2000 Compliance. 245-250
  
• Jim Spriggle:
  Home Page in a Hurry. 251-255
  
• Jim Spriggle, Karen Kniss, Cindy Ray:
  TNT (time 'N training)=Dynamite Student Employees. 257-260
  
• Jamie L. Spriggs, David Consiglio:
  Building Bridges to the Majority: Discipline-Oriented Faculty Support. 261-266
  
• Laura Sprung:
  Using Cross-Divisional Projects to Deliver a Whole Product. 267-271
  
• Rae D'Orazio Stabosz:
  What?: You Mean the Whole World Doesn't Read and Write in English Only? 273-276
  
• Kimberly M. Strollo:
  Targeted Training: Hitting the Bull's Eye. 277-280
  
• John R. Supra Jr., Melissa A. Wong, Timothy J. Foley:
  The Road to Integration: Efforts to Combine Computing, Libraries & Telecommunications. 281-287
  
• Peter J. Templin Jr.:
  Providing a Centralized File Sharing Eesource at Bucknell University. 289-292
  
• Robert J. Tucker, John R. Cordani:
  Teaching Teachers to Teach On-line. 293-297
  

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