21. SIGUCCS 1993: San Diego, California, USA

@proceedings{DBLP:conf/siguccs/1993,
  title     = {Proceedings of the 21st Annual ACM SIGUCCS Conference on User
               Services, November 7-10, 1993, San Diego, California, USA},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {1993},
  isbn      = {0-89791-631-X},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

• Mark Resmer:
  The GUIDE: (graphical user interface designed for education). 1-7
  
• Fred Crowner, Art Krumsee, Sandra J. Li, Jerry Mantin, William B. Miller:
  Extending the Internet into the home at the Ohio State University. 8-15
  
• Michael Robertson:
  MARS - machine automated response system. 16-20
  
• Scott Lathrop:
  Integrating multi-site information through Gopher. 21-22
  
• Booker Bense:
  Systems implementation of the four gopher servers. 23-25
  
• Dan Dwyer:
  Collaborating on an online information system for MetaCenter. 26-28
  
• Robert B. Stock:
  Future directions in online information at MetaCenter. 29-33
  
• Susan Calcari, Priscilla Huston, Jan Eveleth, Linda J. Hutchison, Jerry Martin:
  Network information centers (NICs): is there one on your horizon? 34-44
  
• Marie-Christine Mahé:
  Evolution of internet access to library catalogs. 45-49
  
• Kristin Antelman, David Langenberg:
  Collection development in the electronic library. 50-56
  
• George M. Telatnik, Joel A. Cohen:
  Working together: the library and the computer center. 62-68
  
• Marlene R. Pratto:
  Computer center / library cooperation: the Greensboro model. 69-75
  
• Sharon Roy, Colette O. Holmes:
  The networked library: a cooperative training program for today's campus. 76-79
  
• John H. Major:
  User services staff & faculty collaboration: cruel and unusual punishment? 80-85
  
• Francine Sachs Cummings:
  Business ethics; a case study approach to ethical dilemmas and decision making in the workplace. 86-92
  
• K. Ken Shakoori, Colleen Mesel:
  Financial information system. 93-96
  
• Walter Gilbert:
  Caprina: wide access to digitized images for education. 97-101
  
• Caroline Beebe:
  Diffusion and adoption of the digital future: a case study in bringing "multimedia" to the campus community. 102-107
  
• Susan H. Gammill:
  Expanding the campus computing community: computer-mediated classrooms. 108-110
  
• Meg Brady, Linda Manning:
  The joy of cooking: about computing in the classroom - know your ingredients. 111-116
  
• Bonnie R. Hites, Susan F. Stager:
  Seeding, fertilizing, and growing faculty and classroom computing at IUB. 117-129
  
• Jerry Martin:
  There's gold in them thar networks! or searching for treasure in all the wrong places. 130-149
  
• Audun S. Runde:
  The challenge of the Internet explosion: ideas for staying ahead of the users. 150-154
  
• Wayne Miller:
  Evangelizing the Internet among academics. 155-159
  
• Paul Lindner Jr.:
  A Gopher interface to relational databases. 160-164
  
• William B. Miller:
  "Keeping those cards and letters coming" or how to make a reliable and stable campus wide information system. 165-167
  
• Jerry Berkman:
  A rolling Gopher gathers no moss. 168-172
  
• Jerry Berkman:
  Nonviolent crowd control. 173-178
  
• Don M. Wee, A. Bahaveolos Jr.:
  Universal email: from zero to 60 in 36 months. 179-188
  
• Joe Ziskovsky, Bob Sullivan:
  Creating a cost effective news and email interface to the Internet. 189-193
  
• Greg Sprague:
  LANS are more than just wires reorganizing to support departmental networks. 194-198
  
• Teri Adams, Christine Wendt:
  Defining and training administrators for distributed networking. 199-203
  
• Susan Jenkins Saari:
  Distributed consultants get the job done; Ohio State's computing support on the frontlines. 204-205
  
• Edward A. Greenberg:
  Distributed academic computing support at Arizona State University. 206-211
  
• Kathy Wright:
  The college consultant program marketing management challenges. 212-218
  
• Jacqueline Craig:
  Developing a computer use policy at the University of California at Berkeley. 219-221
  
• Allan R. Jones:
  Computer use policies: the challenge of updating lab software security. 222-224
  
• Diana E. D'Angelo:
  You don't have to look like a pirate to be one - the role of academic computing in software piracy deterrence. 225-237
  
• Jeanne Cavanaugh:
  Students training students: a peer training program that works. 238-242
  
• Mike W. Miller:
  Managing Macs made painless: leveraging the right tools for the job. 243-255
  
• Christi-Anne Castro:
  Ergonomics - the miracle drug for terminal illness at MIT? 256-259
  
• Sarah Baker:
  The making of an unmonitored 24 hour access computer lab. 260-266
  
• Jenny E. Walter:
  Security in unattended computing labs - safeguarding users as well as machines. 267-271
  
• Rita A. DiCecca:
  Neither rain nor sleet nor dark of night - managing public computer clusters at MIT. 272-275
  
• Jenny E. Walter:
  Striving for competent student consultants. 276-281
  
• Annette B. Littrell:
  Training Helpdesk: using students to beat the odds. 282-284
  
• Joanne Costello:
  StopIt! 285-287
  
• Cynthia L. Krey:
  Expanding the campus computing community: user support of non-traditional & distance learners at a small, liberal arts college for women. 288-291
  
• Jenni Leister:
  Promoting gender equity in computer literacy. 292-296
  
• Stan Yagi:
  Providing information technology services at Queen's: a task-oriented approach. 297-307
  
• Teri Adams, Jo Ella Coles, Patrick V. McGregor:
  From the ladder to the matrix: moving to self-directed, cross-functional work teams. 308-316
  
• Paul Gandel, William Buntain:
  Providing user services with cross-organizational cooperation. 317-324
  
• Elizabeth A. Evans:
  A modular design for user satisfaction assessments. 325-329
  
• Sandra L. Peters:
  Expanding the help desk to simplify customer access to CIT services: the integration of services across platforms, applications, and units. 330-334
  
• Philip Verghis:
  Moving from demanding service to service on demand: the ongoing journey at the University of New Hampshire. 335-337
  
• Michael G. Prais:
  Changing services: clients, quality, and collaboration. 338-343
  
• Brenda L. Firquin:
  Implementing total quality in information technology: the second year. 344-345
  
• Harvey S. Axlerod:
  Applications of TQM for user services. 346-350
  
• Sharon Kanter, Gary Jones:
  "No problem" problem tracking. 351-356
  
• Jeanne Lee Cunningham:
  The care and feeding of a network connection request. 357-365
  
• Susan P. Polyson, James B. Yucha:
  Improved help line/service tracking - using a TQM approach. 366-370
  
• Karen Susan Ford:
  Doing more with less. 371-380
  
• Roger W. Harris:
  Business process re-design in the academic environment: a methodical approach to maximizing the impact of scarce information technology support resources. 381-407
  
• Judy Martin, Martie Skinner:
  Managing chaos: being available without driving the consultants crazy. 408-411
  
• Matthew Wall:
  Converting from a paper to an on-line computing center newsletter. 412-418
  
• Aron Roberts:
  Putting it on the silver screen: the transition from paper documents to online data formats when publishing campus information on-line. 419-423
  
• Jan Holloway:
  Culture, cost, & conscience: a strategy for introducing electronic computing publications at Indiana University. 424-433
  
• Jeanne Cavanaugh:
  Documentation for "N" users. 434-436
  
• John Dohar:
  Documentation for novice computer users. 437-439
  
• Patricia Nun, Phillip Shaw:
  From chaos to quality: the evolution to high caliber instructional materials. 440-442
  
• Susan R. Harris:
  Writing about TCP/IP: challenges and a solution. 443-445
  
• Marilyn M. Everingham-Stone, Leo Sell:
  Computing training culture crash. 446-452
  

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