20. SIGUCCS 1992: Cleveland, Ohio, USA

@proceedings{DBLP:conf/siguccs/1992,
  title     = {Proceedings of the 20st Annual ACM SIGUCCS Conference on User
               Services, 1992, Cleveland, Ohio, USA},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {1992},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

• Patrick V. McGregor:
  Security and privacy (abstract). 17
  
• Robert H. August:
  Robust training programs: new techniques in applying quality assurance to the development process. 23-32
  
• Harvey Axlerod:
  Unionism for the computer professional. 33-36
  
• Bev Bisenius:
  Implementing a help desk at a small liberal arts college. 37-41
  
• Mary Ellen Bushnell:
  Managing publications distribution. 43-45
  
• Mary Ellen Bushnell:
  MIT's software copyright awareness campaign. 47-49
  
• Jeanne Cavanaugh:
  Cost effective training options. 51-54
  
• Kay Colbert, Kathleen S. Finder:
  Team work help to survive the user services crunch. 55-57
  
• L. Dean Conrad:
  Paradigm shift: distributed computing support - a restructuring of academic computer support. 59-63
  
• Jean F. Coppola, Francis T. Marchese:
  Microcomputers in educational and research environments: their management, acquisition, upgrade, and maintenance. 65-70
  
• Janet Cottrell:
  I'm a stranger here myself: a consideration of women in computing. 71-76
  
• Jeanne Lee Cunningham:
  The problem is problems: problem tracking, resolution and record keeping in a large university environment. 77-80
  
• Peter Donovan:
  Maintenance of student computer accounts at the University of Pittsburgh. 81-84
  
• Katherine Durack:
  Publishing on the cheap: one idea that worked. 85-88
  
• Jennifer Fajman, Susan Clabaugh, Warren Phillips:
  Advisory committees: one approach to user input. 89-92
  
• Brenda L. Firquin:
  Quality is free: but how do you implement total quality and restructure information technology at the same time? 93-95
  
• Brenda L. Firquin:
  A collaborative effort to support education reform through technology. 97-100
  
• William O. H. Freund III:
  Bringing email services to the desktop. 101-103
  
• John F. Hawkins:
  Lessons from electronic surveys. 105-110
  
• Bonnie R. Hites:
  Computing support services: turning the maze into a map. 111-115
  
• Linda J. Hutchison, Steven L. Kunz:
  Removing UNIX's stigma as a four-letter word: it's easy! 117-122
  
• Steven K. Huth, Katherine T. Fithen:
  Using the Internet for more than just mail. 123-124
  
• Allan R. Jones:
  Development and delivery of a computer security strategy for a community of end users. 125-128
  
• Diane Louise Jung, Charles Kim:
  Teaching computing to thousands. 129-132
  
• Philip Leung:
  The evolution of microcomputing support services in the Chinese University of Hong Kong. 133-137
  
• Sandra J. Li:
  Maximizing the benefits of using student employees. 139-140
  
• Jerry Martin:
  There's gold in them thar networks!: or searching for treasure in all the wrong places. 141-157
  
• Jerry Martin:
  Network client server applications on the network. 159-162
  
• Marie A. Zannis, Deborah Mateik:
  Pursuit of excellence in a peer training program. 163-169
  
• William David Miller:
  Encouraging ethical use and providing secure computing to 46, 000 undergraduates. 171-174
  
• Lisa H. Berg, Mike W. Miller:
  Bringing electronic mail to the masses phase I: Eudora. 175-180
  
• Vicki L. Pengelly, Barry N. Brown:
  "King Kong versus Godzilla": a team approach to training on Internet resources. 181-186
  
• Sandra L. Peters:
  Setting up and automating a help desk: the first year of operation. 187-191
  
• Sheri L. Prupis:
  The reorganization of higher education through information technology: understanding the process. 193-198
  
• Barbara Rush:
  The program library: adapting to user needs. 199-204
  
• William H. Sanders:
  Recently asked questions (RAQS). 205-207
  
• David L. Schatz:
  Application serving: a solution to old problems or a new problem? 209-212
  
• Scott E. Siddall:
  Incentives for faculty innovation. 213-215
  
• Scott W. Siler:
  Student employees supporting campus computing: benefits for everyone. 217-220
  
• Susan F. Stager:
  What user services staff should ask about computer ethics. 221-224
  
• Frank B. Thomas:
  How to interpret yourself/Johari Window. 225-230
  
• Matthew Wall:
  User services implications for client/server transitions. 231-238
  
• Matthew Wall:
  The death of training: new strategies for user education. 239-244
  
• Jenny Walter:
  Adapting computing services to the unwelcome realities of tuition hikes and budget cutbacks: a small college story. 245-250
  
• Karen Warren:
  Helping the help desk with a telephone menu. 251-252
  
• Don M. Wee:
  Downsizing and outsourcing opportunities: right-sizing requires right-sourcing. 253-261
  
• Thomas C. Laughner, C. Joseph Williams:
  Integrating computing into the curriculum. 263-266
  
• Kathy Wright:
  The college consultant. 267-270
  
• Ellen Yu Borkowski, Walter Gilbert:
  Supporting faculty in a high-tech teaching environment. 271-276
  

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