Young Bae Choi, Adrian Tang: A Generic Service Order Handling Interface for the Cooperative Service Providers in the Deregulating and Competitive Telecommunications Environment.
211-218
Stefan Covaci, Dan Dragan: Towards Harmonised Pan-European TMN Customer Care Solutions: Interoperable Trouble Ticketing Management Service.
255-262
David Griffin, George Pavlou, Thurain Tin: Implementing TMN-like Management Services in a TINA Compliant Architecture: A Case Study on Resource Configuration Management.
263-274
Dale Whinnett: End User Acceptance of Security Technology for Electronic Commerce.
447-457
Josef Fink, Alfred Kobsa, Jörg Schreck: Personalized Hypermedia Information Provision Through Adaptive and Adaptable System Features: User Modelling, Privacy and Security Issues.
459-467