5. ICISTM 2011: Gurgaon, India
Sumeet Dua, Sartaj Sahni, D. P. Goyal (Eds.): Information Intelligence, Systems, Technology and Management - 5th International Conference, ICISTM 2011, Gurgaon, India, March 10-12, 2011. Proceedings. Springer 2011 Communications in Computer and Information Science 141 ISBN 978-3-642-19422-1
1. / Information Management
Debendra Kumar Mahalik: Selection of Outsourcing Agency through AHP and Grey Relational Analysis: A Case Analysis. 1-12

Sarika Sharma, D. P. Goyal: Critical Success Factors for CRM Implementation: A Study on Indian Banks. 32-40
Parijat Upadhyay, Rana Basu, Pranab K. Dan: Issues before Indian Small and Medium Scale Enterprises Opting for ERP Implementation. 41-50
2. / Information Systems
Veena H. Bhat, S. Krishna, P. Deepa Shenoy, K. R. Venugopal, Lalit M. Patnaik: Steganalysis of Perturbed Quantization Using HBCL Statistics and FR Index. 51-60
T. V. Vijay Kumar, Mohammad Haider, Santosh Kumar: A View Recommendation Greedy Algorithm for Materialized Views Selection. 61-70
Neeraj Sharma, Kawaljeet Singh, D. P. Goyal: Experience Based Software Process Improvement: Have We Found the Silver Bullet? 71-80
Jayeeta Mukherjee, Indira Mukherjee, Soumya Kanti Ghosh: Framework for Spatial Query Resolution for Decision Support Using Geospatial Service Chaining and Fuzzy Reasoning. 81-90
Swati Singh, Sanjeev Kr. Singh: Creating Value for Businesses by Providing CRM Solutions: A Case of Oracle CRM on Demand. 101-109
Hugues Poissonnier, Claudio Vitari, Raffi Duymedjian, Renaud Cornu-Emieux: Societal Responsibility of Business and Information Systems. 110-117
Preeti Khanna, M. Sasi Kumar: Application of Vector Quantization in Emotion Recognition from Human Speech. 118-125
3. / Information Technology
Bindu Garg, M. M. Sufyan Beg, Abdul Quaiyum Ansari, B. Mohammed Imran: Fuzzy Time Series Prediction Model. 126-137
C. Deisy, A. M. Rajeswari, R. M. Indra, N. Jayalakshmi, P. K. Mehalaa Devi: A Novel Relation-Based Probability Algorithm for Page Ranking in Semantic Web Search Engine. 138-148
Inderpreet Chopra, Maninder Singh: SASM- An Approach towards Self-protection in Grid Computing. 149-159
Prem Parashar, Rajesh Bhatia, Arvind Kalia: Change Impact Analysis: A Tool for Effective Regression Testing. 160-169
Gyanendra K. Verma: Multi-feature Fusion for Closed Set Text Independent Speaker Identification. 170-179
Gagandeep Batra, Jyotsna Sengupta: An Efficient Metamorphic Testing Technique Using Genetic Algorithm. 180-188
Teng-Sheng Moh, Nicholas Lee: Reducing Classification Times for Email Spam Using Incremental Multiple Instance Classifiers. 189-197
Olufade F. W. Onifade, Adenike O. Osofisan: Resolving Ambiguous Queries via Fuzzy String Matching and Dynamic Buffering Techniques. 198-205
Nistala Suresh Rao, Jamwal Deepshikha: A Deterministic Approach for the Propagation of Computer Virus in the Framework of Linear and Sinusoidal Time Variation of Birth Rate of Virus. 206-213
4. / Healthcare Information Management and Technology
Bindu Garg, M. M. Sufyan Beg, Abdul Quaiyum Ansari, B. Mohammed Imran: Soft Computing Model to Predict Average Length of Stay of Patient. 221-232
5. / Business Intelligence
Chung-Chou Tsai, Sununta Siengthai, Vilas Wuwongse, Donyaprueth Krairit: Development of Three-Stage Methodology for a Strategy-Based Integrated Dynamics Model from a Value Chain Reconfiguring Perspective. 233-244
M. Krishnamurthy, Arputharaj Kannan, Ramachandran Baskaran, G. Bhuvaneswari: Hybrid Temporal Mining for Finding Out Frequent Itemsets in Temporal Databases Using Clustering and Bit Vector Methods. 245-255
Amarnath Ayyadurai, Chitra Babu: Biztool: A Flexible Cloud-Centric Framework for Business Analytics. 256-264
6. / Applications
Anil Kumar, Shampa Chakraverty: Service Availability Driven Re-configurable Embedded System Design. 265-276
Avinash Pokhriyal, Lavneet Singh, Savleen Singh: Comparative Analysis of Impact of Various Global Stock Markets and Determinants on Indian Stock Market Performance - A Case Study Using Multiple Linear Regression and Neural Networks. 277-286
Chetana Hegde, H. Rahul Prabhu, D. S. Sagar, P. Deepa Shenoy, K. R. Venugopal, Lalit M. Patnaik: Statistical Analysis for Human Authentication Using ECG Waves. 287-298
Amar Nath Chatterjee, Duraipandian Israel: Qualitative Survey-Based Content Analysis and Validation of Measures of Software Development Team Performance. 299-310
Ayodeji Oludola Oluwatope, Duada Iyanda, Ganiyu A. Aderounmu, Emmanuel Rotimi Adagunodo: Computational Modeling of Collaborative Resources Sharing in Grid System. 311-321
S. Tom Au, Rong Duan, Guangqin Ma, Rensheng Wang: A Novel Approach for Combining Experts Rating Scores. 322-329
7. / Management Science and Education
Sanjog Ray, Anuj Sharma: A Collaborative Filtering Based Approach for Recommending Elective Courses. 330-339
Pooja Jain, Deepak Dahiya: Architecture of a Library Management System Using Gaia Extended for Multi Agent Systems. 340-349
8. / Short Papers
Laurence Saglietto, Federico Pigni: Interorganizational Information Systems Diffusion: A Social Network Perspective. 350-354
Dhiraj Sharma: Resolving Productivity Paradox of Fully and Partially IT Oriented Banks: Evidence from India. 359-362
Ratinder Kaur: Inside Story of Business Process Reengineering in State Bank of Patiala (SBOP): Straight from the Horses' Mouth. 363-366



