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ORCIDIESS 2017: Rome, Italy
- Stefano Za, Monica Dragoicea
, Maurizio Cavallari:
Exploring Services Science - 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings. Lecture Notes in Business Information Processing 279, 2017, ISBN 978-3-319-56924-6
Theoretical Contributions: Literature Analysis and Conceptual Models
- Stefano Za, Alessio Maria Braccini:
Tracing the Roots of the Organizational Benefits of IT Services. 3-11 - Stefan Seebacher, Ronny Schüritz:
Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review. 12-23 - Marco Savastano, Francesco Bellini, Fabrizio D'Ascenzo, Eusebio Scornavacca Jr.:
FabLabs as Platforms for Digital Fabrication Services: A Literature Analysis. 24-37 - Fujan Nuryan Dehkordi, Rüdiger Breitschwerdt, Michael Fellmann:
IT-Support in Workplace Health Promotion: Mobile Apps on the Rise. 38-50 - João Reis, Marlene Amorim, Nuno Melão:
New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon? 51-63 - Maurizio Cavallari, Francesco Tornieri, Marco de Marco:
Organizational Impact on Software Development of eServices Techniques. 64-75 - Maddalena Sorrentino, Nabil Georges Badr, Marco de Marco:
Healthcare and the Co-creation of Value: Qualifying the Service Roles of Informal Caregivers. 76-86 - Paulo Morais, Vera L. Miguéis, Ana S. Camanho:
Exploring the Relationship Between Corruption and Health Care Services, Education Services and Standard of Living. 87-100 - Gheorghe Militaru, Dana-Corina Deselnicu, Alexandra Ioanid:
Examining the Impact of Social Networking Sites on Performance of Service Firms: Evidence from Romania. 101-112
Service Systems Analysis and Design
- Bertrand Verlaine:
A Conceptual Modelling of the Key Components and Relations of Service Systems. 115-130 - Francesca Costanza:
Social Media Marketing and Value Co-creation: A Dynamic Performance Management Perspective. 131-143 - Giovanna Morelli, Francesca Spagnoli:
Creative Industries and Big Data: A Business Model for Service Innovation. 144-158 - Björn Schmitz, Gerhard Satzger, Ralf Gitzel:
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting. 159-172 - Jürg Meierhofer, Kevin Meier:
From Data Science to Value Creation. 173-181 - Fabian Hunke, Ronny Schüritz, Niklas Kuehl:
Towards a Unified Approach to Identify Business Model Patterns: A Case of E-Mobility Services. 182-196 - Patrick Kummler:
Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications. 197-209 - Melanie Reuter-Oppermann, Daniel Rockemann, Jost Steinhäuser:
A GIS-Based Decision Support System for Locating Primary Care Facilities. 210-222 - Diogo V. Silva, Vera L. Miguéis:
Combining Data Analytics with Layout Improvement Heuristics to Improve Libraries' Service Quality. 223-234
Service Organizations Case Studies and Practices
- Gorica Tapandjieva, Giorgio Anastopoulos, Georgios Piskas, Alain Wegmann:
A Return on Our Experience of Modeling a Service-Oriented Organization in a Service Cartography. 237-250 - Elisabeta Molnar, Remus Moraru:
Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment. 251-260 - Jesús Alcoba, Susan Mostajo, Rowell Paras, Romano Angelico Ebron:
Beyond Quality of Service: Exploring What Tourists Really Value. 261-271 - Alina Mihaela Dima, Simona Vasilache, Shahrazad Hadad:
Multivariate Analysis of EU Convergence in Higher Education Services. 272-282 - Carmen Paunescu:
Does Community Service Make Any Difference in University Rankings? 283-294 - José António Faria, Maria Henriqueta Nóvoa:
Digital Transformation at the University of Porto. 295-308 - Maria Menshikova, Alberto Romolini, Illa Sabbatelli, Marco de Marco:
The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector. 309-322 - Ahmed Seid Yesuf, Lars Wolos, Kai Rannenberg:
Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services. 323-336 - Luisa Varriale, Giuseppe Perna, Maria Ferrara:
Mega Sporting Events and Technology: The Role of Social Networks in Co-creating Value for the Olympic Games. 337-351
Sustainability: Service Ecosystems, Environment Control and Transportation
- Monica Dragoicea, Saber Salehpour, Maria Henriqueta Nóvoa, Virginia Ecaterina Oltean:
Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency. 355-369 - Costin-Gabriel Chiru, Mariana Ionela Mocanu, Monica Dragoicea, Anca Daniela Ionita:
Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena. 370-382 - Theodor Borangiu, Andrei Silisteanu, Silviu Raileanu, Iulia Voinescu:
Service Orientation of Environment Control Processes. 383-396 - Sabrina Bonomi, Francesca Ricciardi, Cecilia Rossignoli:
Service Ecosystems for the Common Good: A Case of Non-profit Network Organization. 397-408 - Rafi Zagorie, Shai Rozenes, Yuval Cohen:
Customer Satisfaction from Inner-City Services: A Case Study. 409-420 - Emmanuel Fragnière, Valentine Gaillet, Benjamin Nanchen, Randolf Ramseyer:
Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: An Empirical Study Conducted in the Swiss Alps. 421-430
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