IESS 2011:
Geneva,
Switzerland
Mehdi Snene, Jolita Ralyté, Jean-Henry Morin (Eds.):
Exploring Services Science - Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers.
Lecture Notes in Business Information Processing 82 Springer 2011, ISBN 978-3-642-21546-9 
- Yongwang Zhao, Jing Li, Zhuqing Li, Dianfu Ma:
Towards Hierarchical Modeling and Analysis of Web Services Choreography.
1-15
- Joao Mourinho, Teresa Galvao, João Falcão e Cunha:
Spider Maps for Location-Based Services Improvement.
16-29
- Arash Golnam, Gil Regev, Alain Wegmann:
On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems.
30-41
- Natalia Kryvinska, Lukas Auer, Christine Strauss:
An Approach to Extract the Business Value from SOA Services.
42-52
- Nadia Yacoubi Ayadi, Mohamed Ben Ahmed:
An Enhanced Framework for Semantic Web Service Discovery.
53-67
- Daniel Zignale, Sylvain Kubicki, Sophie Ramel, Gilles Halin:
A Model-Based Method for the Design of Services in Collaborative Business Environments.
68-82
- V. L. Miguéis, A. S. Camanho, João Falcão e Cunha:
Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design.
83-97
- Pierre-Jean Barlatier, Eleni Giannopoulou:
The Dual Perspective of Sustainable Development in Service Innovation: A Conceptual Model Proposition for Research and Technology Organizations.
98-112
- Carlos Mendes, Miguel Mira da Silva:
Implementing a Request Fulfillment Process.
113-126
- Jesús Alcoba González:
The Paradox of Service Industrialization.
127-135
- Rafael Zaballa:
Services Science: Filling the Gap between Knowledge and Needs.
136-145
- Gil Regev, Olivier Hayard, Alain Wegmann:
Service Systems and Value Modeling from an Appreciative System Perspective.
146-157
- Safa Hachani, Lilia Gzara, Hervé Verjus:
Business Process Flexibility in Service Composition: Experiment Using a PLM-Based Scenario.
158-172
- Ernst Kreuzer, Helmut Aschbacher:
Strategy-Based Service Business Development for Small and Medium Sized Enterprises.
173-188
- Olivier Zephir, Sandrine Reiter:
Designing a Dynamic Competency Framework for the Service System Innovation Architect.
189-200
- Garyfallos Fragidis, Konstantinos A. Tarabanis:
Towards an Ontological Foundation of Service Dominant Logic.
201-215
- Linda Ryan, David Tormey, Perry Share:
Comparison of Research Based vs. Industry Developed PSS Models.
216-226
- Marion Lepmets, Eric Ras, Alain Renault:
Impact Analysis of Process Improvement on IT Service Quality.
227-231
- Khaled M. Khan:
Profile-Based Security Assurances for Service Software.
232-236
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