IESS 2010:
Geneva,
Switzerland
Jean-Henry Morin, Jolita Ralyté, Mehdi Snene (Eds.):
Exploring Services Science - First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers.
Lecture Notes in Business Information Processing 53 Springer 2010, ISBN 978-3-642-14318-2
- François Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Kölmel:
Towards a Model for Measuring Customer Intimacy in B2B Services.
1-14
- Sylvain Kubicki, Gilles Halin:
Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector.
15-29
- Isabelle Mirbel, Pierre Crescenzo:
From End-User's Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach.
30-44
- Ayham A. M. Jaaron, Chris J. Backhouse:
Lean Manufacturing in Public Services: Prospects for Value Creation.
45-57
- Shu-Lu Hsu, Huichich Wang, Hersen Doong:
Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services.
58-64
- Petra Hocová, João Falcão e Cunha:
A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport.
65-81
- Pierre-Jean Barlatier, Jean-Charles Bernacconi, Sandrine Reiter:
Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization.
82-95
- Lam-Son Lê, Aditya Ghose, Evan D. Morrison:
Definition of a Description Language for Business Service Decomposition.
96-110
- Simon Field:
Can Software Architecture Review Methods Apply to Service Design?
111-124
- Eva-Maria Hempe, Terry Dickerson, Anthony Holland, P. John Clarkson:
Framework for Design Research in Health and Care Services.
125-135
- Anastasiya Yurchyshyna, Wanda Opprecht:
Towards an Ontology-Based Approach for Creating Sustainable Services.
136-149
- Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain Wegmann:
Systemic Service Design: Aligning Value and Implementation.
150-164
- Yazrina Yahya, Muriati Mukhtar, Norleyza Jailani, Salha Abdullah, Zuraidah Abdullah, Abdul Razak Hamdan:
A Framework for Developing a Co-design Environment for e-Business Applications.
165-178
- Petra Hocová, Zdenko Stanícek:
On Service Systems - By Definition of Elementary Concepts towards the Sound Theory of Service Science.
179-191
- Thang Le Dinh, Thanh Thoa Pham Thi:
A Conceptual Framework for Service Modelling in a Network of Service Systems.
192-206
- Rafael Zaballa:
Services Design for People.
207-214
- Xiaofei Xu, Xianzhi Wang, Zhongjie Wang:
Life Cycle of Virtualized Service Resource in BIRIS Environment.
215-223
- Geert Poels:
A Conceptual Model of Service Exchange in Service-Dominant Logic.
224-238
- Roman Roelofsen, David Bosschaert, Volker Ahlers, Arne Koschel, Irina Astrova:
Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework.
239-253
- Garyfallos Fragidis, Ioannis Ignatiadis, Chris Wills:
Value Co-creation and Customer-Driven Innovation in Social Networking Systems.
254-258
- Maria Chiara Pettenati, Franco Pirri, Dino Giuli:
e-Profile Management as a Basic Horizontal Service for the Creation of Specialized e-Services.
259-263
- Ignacio López, Antonio Cañabate, Ruth Raventós:
Febos: A Service-Oriented System for Collaborative Music Creation.
264-269
- Slim Turki, Marija Bjekovic-Obradovic:
Compliance in e-Government Service Engineering: State-of-the-Art.
270-275
- Christoph Heitz, Andreas Ruckstuhl, Marcel Dettling:
Customer Lifetime Value under Complex Contract Structures.
276-281
- Jörg Becker, Daniel Beverungen, Martin Matzner, Oliver Müller:
Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services.
282-288
- Thècle Alix, David Reymond:
A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation.
289-294
- Vikram Sorathia, Marten van Sinderen, Luís Ferreira Pires:
Towards a Unifying Process Framework for Services Knowledge Management.
295-299
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