IESS 2010: Geneva, Switzerland

• François Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Kölmel:
  Towards a Model for Measuring Customer Intimacy in B2B Services. 1-14
  
• Sylvain Kubicki, Gilles Halin:
  Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector. 15-29
  
• Isabelle Mirbel, Pierre Crescenzo:
  From End-User's Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach. 30-44
  
• Ayham A. M. Jaaron, Chris J. Backhouse:
  Lean Manufacturing in Public Services: Prospects for Value Creation. 45-57
  
• Shu-Lu Hsu, Huichich Wang, Hersen Doong:
  Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services. 58-64
  
• Petra Hocová, João Falcão e Cunha:
  A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport. 65-81
  
• Pierre-Jean Barlatier, Jean-Charles Bernacconi, Sandrine Reiter:
  Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization. 82-95
  
• Lam-Son Lê, Aditya Ghose, Evan D. Morrison:
  Definition of a Description Language for Business Service Decomposition. 96-110
  
• Simon Field:
  Can Software Architecture Review Methods Apply to Service Design? 111-124
  
• Eva-Maria Hempe, Terry Dickerson, Anthony Holland, P. John Clarkson:
  Framework for Design Research in Health and Care Services. 125-135
  
• Anastasiya Yurchyshyna, Wanda Opprecht:
  Towards an Ontology-Based Approach for Creating Sustainable Services. 136-149
  
• Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain Wegmann:
  Systemic Service Design: Aligning Value and Implementation. 150-164
  
• Yazrina Yahya, Muriati Mukhtar, Norleyza Jailani, Salha Abdullah, Zuraidah Abdullah, Abdul Razak Hamdan:
  A Framework for Developing a Co-design Environment for e-Business Applications. 165-178
  
• Petra Hocová, Zdenko Stanícek:
  On Service Systems - By Definition of Elementary Concepts towards the Sound Theory of Service Science. 179-191
  
• Thang Le Dinh, Thanh Thoa Pham Thi:
  A Conceptual Framework for Service Modelling in a Network of Service Systems. 192-206
  
• Rafael Zaballa:
  Services Design for People. 207-214
  
• Xiaofei Xu, Xianzhi Wang, Zhongjie Wang:
  Life Cycle of Virtualized Service Resource in BIRIS Environment. 215-223
  
• Geert Poels:
  A Conceptual Model of Service Exchange in Service-Dominant Logic. 224-238
  
• Roman Roelofsen, David Bosschaert, Volker Ahlers, Arne Koschel, Irina Astrova:
  Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework. 239-253
  
• Garyfallos Fragidis, Ioannis Ignatiadis, Chris Wills:
  Value Co-creation and Customer-Driven Innovation in Social Networking Systems. 254-258
  
• Maria Chiara Pettenati, Franco Pirri, Dino Giuli:
  e-Profile Management as a Basic Horizontal Service for the Creation of Specialized e-Services. 259-263
  
• Ignacio López, Antonio Cañabate, Ruth Raventós:
  Febos: A Service-Oriented System for Collaborative Music Creation. 264-269
  
• Slim Turki, Marija Bjekovic-Obradovic:
  Compliance in e-Government Service Engineering: State-of-the-Art. 270-275
  
• Christoph Heitz, Andreas Ruckstuhl, Marcel Dettling:
  Customer Lifetime Value under Complex Contract Structures. 276-281
  
• Jörg Becker, Daniel Beverungen, Martin Matzner, Oliver Müller:
  Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services. 282-288
  
• Thècle Alix, David Reymond:
  A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation. 289-294
  
• Vikram Sorathia, Marten van Sinderen, Luís Ferreira Pires:
  Towards a Unifying Process Framework for Services Knowledge Management. 295-299
  

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