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Peter O'Connor, Wolfram Höpken, Ulrike Gretzel: Information and Communication Technologies in Tourism, ENTER 2008, Proceedings of the International Conference in Innsbruck, Austria, 2008.Springer2008, ISBN 978-3-211-77279-9
Philip Alford: Open Space - a Collaborative Process for Facilitating Tourism IT Partnerships.430-440
Sunny Ham, Woody G. Kim, Hazel W. Forsythe: Determinants of Restaurant Employees' Technology Use Intention: Validating Technology Acceptance Model with External Factors via Structural Equation Model.441-452
Knowing the Customer
Klemens Waldhör, Alexander Rind: etBlogAnalysis -Mining Virtual Communities using Statistical and Linguistic Methods for Quality Control in Tourism.453-462
Marianna Sigala: Developing and Implementing an eCRM 2.0 Strategy: Usage and Readiness of Greek Tourism Firms.463-474