Jörg Becker, Björn Niehaves, Andreas Krause: Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations.
115-126
Frank Hogrebe, Nadine Blinn, Markus Nüttgens: Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services.
188-197
Willem Pieterson, Marije Teerling: Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions.
222-233
Anne Fleur van Veenstra, Arre Zuurmond: Opening the Black Box: Exploring the Effect of Transformation on Online Service Delivery in Local Governments.
234-244
Björn Niehaves, Robert Malsch: Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM.
245-256
Victor Bekkers, Rebecca Moody: Visual Culture and Electronic Government: Exploring a New Generation of E-Government.
257-269
Anna Saiti, Georgia Prokopiadou: Impact of Information and Communication Technologies on School Administration: Research on the Greek Schools of Secondary Education.
305-316