19. DSOM 2009:
Venice,
Italy
Claudio Bartolini, Luciano Paschoal Gaspary (Eds.):
Integrated Management of Systems, Services, Processes and People in IT, 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Venice, Italy, October 27-28, 2009. Proceedings.
Lecture Notes in Computer Science 5841 Springer 2009, ISBN 978-3-642-04988-0 
Monitoring and Analysis Tools
Service Management
- Andrea Clematis, Angelo Corana, Daniele D'Agostino, Antonella Galizia, Alfonso Quarati:
A Performance-Based Methodology to Improve Grid Exploitation.
43-55
- Sebastian Hagen, Nigel Edwards, Lawrence Wilcock, Johannes Kirschnick, Jerry Rolia:
One Is Not Enough: A Hybrid Approach for IT Change Planning.
56-70
- Juliano Araujo Wickboldt, Luís Armando Bianchin, Roben Castagna Lunardi, Fabrício Girardi Andreis, Weverton Luis da Costa Cordeiro, Cristiano Bonato Both, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, David Trastour, Claudio Bartolini:
Improving IT Change Management Processes with Automated Risk Assessment.
71-84
Autonomic and Self-management
People in IT and Decision Support for IT Management
- Yixin Diao, Aliza Heching:
Workload Management in Dynamic IT Service Delivery Organizations.
123-137
- Roben Castagna Lunardi, Weverton Luis da Costa Cordeiro, Fabrício Girardi Andreis, Juliano Araujo Wickboldt, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini:
ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints.
138-151
- David Trastour, Athena Christodoulou:
Towards Robust IT Service Portfolio Management.
152-163
Security and Virtualization
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